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Not only did they respond promptly, but also answered detailed questions about the product. If we could rate this company with ten stars we would. There was a mix up regarding the charger we received, but it was immediately corrected.
I would never do business with this company again and would hope that no one else would either. He shipped it back the same day he received it. Their return policy is within 72 hours and we sent it back within that time period and I also contacted them through email about wanting my money back and they did not send a response to my email and I have not received my money back for it either. I do not recommend this company to buy a pda from. I would not want anyone else to be cheated out of their money the way I was. I purchased a pda for my husband for Christmas and when he received it, it would not work and it would not sit in the charger, it had to be held in the holder. They have terrible customer service. My husband called the company, but they would not help him.
There have been some scary times when I thought the end had arrived, but I was wrong. I have read many of the reviews about the Tungsten E2 and am quite discouraged about buying it. It is now March of 2008, and I am still actively using it.
Consequently, the unit would run out of juice and not charge. Thus, I will continue to offer life support as long as this Palm Vx allows. Once I figured that out, I have been able to revive it without much incident.
I received my Palm Vx in 2001. A button was stuck. It has served me so very well.
I am so very grateful. The problem ended up being so crazy.
I e mailed the seller about the problem but never received a reply. The shipping and receiving of the Palm was adequate. However the back light didn't function.
Unfortunately the "refurbished" model turned out to be even [worse] than the first one as not only was the screen out of whack, this one randomly "fainted" when I took it off its cradle even when fully recharged, i.e., sometimes I would switch it on and five minutes later it would totally run out of steam and freeze up, sometimes I could take it away for a week-end and it was ok. This time my one year warranty was up so I was told I could either pay $100 to get it fixed (and risk getting the same [bad] system back again) or buy a new one. The chap I spoke to was very pleasant and advised that I return my Palm for a refurbished model. As it always seemed to pass-out and leave me stranded on the business trips, I took to taking a hard-copy of my contact database with me as a back-up. The refurbished model I later got turned out to have exactly the same problem once I hot-synched it with my desk-top application (leading me to think it was the software and not the actual device). I got a Palm V about 2 years ago.
By the time I finally got through it was about 10 months into my warranty. I decided to put up with the one I had. My hope was that I could trash my full-to-bursting filo fax with multiple addresses/business cards for my ever-moving family and friends and also take my work calendar and address book on the road thereby avoid the constant stress of not being able to get hold of my secretary to access diary appointments and contact details when away from my desk-top/lap-top.The touch -screen alignment of the first Palm V I received went out of whack almost immediately making it impossible to "tap" anything in the top half inch of the screen and extremely irritating. It was a few more weeks before I had time to brave the help-desk again. I am now at the point where I print out my entire database and calendar when I am out of the office AND take my filofax to keep the business cards in.I am still committed to the idea of the Palm and jealous of my friends' functioning models but am wary of shelling out another [item price] for something ultimately less useful than an etcha-sketch. I tried a number of times to access the help-desk but who has an hour a day to stay on hold.
The return policy was easy and I was impressed by the "just put it back in the box it came in, have the courier service pick it up and we'll sort it all out" and hopefull of a successful result.
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